Reporting to Community Living Mississauga; the Lead Agency, the Coordinator will be expected to utilize their clinical skills and good judgement to facilitate appropriate and timely solutions to crisis situations for individuals with a developmental disability (including dual diagnosis) living in Peel Region. The Coordinator will play a key role in supporting the development and/or maintenance of linkages between various services and sectors including Adult and Children’s Developmental Services, Adult and Children’s Mental Health, and other systems to support an integrated crisis service response for persons served by the Network. The Coordinator will assist in developing and/or maintaining, formalizing, and consolidating these linkages in an effort to enhance and expand current supports provided to persons being served by the Network and its community partners. He/she will also assist the Network to identify, support and build upon the development of current and future funding opportunities. He/She will also bring an appreciation of the role that education and training plays in the development of the Network and in supporting the membership.

The Peel Crisis Capacity Network Coordinator is responsible for the overall management of the Peel Crisis Capacity Network (PCCN) in conjunction with the Director. This position is responsible for ensuring support is being provided while ensuring compliance with all applicable regional and provincial laws.


Major Duties and Responsibilities:

  • Responsible for a fluid and comprehensive intake process that allows for the fair and measurable determination of eligibility and allocation of services and resources (includes management of the Crisis-line).
  • Completes essential job duties thoroughly in a timely manner as per established target dates.
  • Remains current and informed regarding broader organizational information for network partners and lead agency.
  • Interprets Basic Assurances and Shared Values data and develops actions plans where required.
  • Acts as a liaison in supporting the development, formalizing and enhancement of linkages between various service sectors.
  • Consult with the Network’s Advisory Committee in the development and implementation of quality assurance tools, data collection and tracking.
  • Participates in strategically identifying operational trends and responds accordingly
  • Works diligently to create strong team based cultures within staffing groups by way of establishing team norms, goal planning, regularly planned meeting, effective communication strategies and conflict resolution skills
  • Completion of all staff performance appraisals as per deadlines established and develops strategic plans to support each staff’s development.
  • Proactive identification of recruitment needs and assist with hiring of staff.
  • Monitoring and evaluation of, the reliability and effectiveness of the PCCN database.
  • Participate in clinical case reviews.
  • Development and on-going review of PCCN Best Practices document.
  • Formulation of individual support data for the purposes of bi-annual statistical roll-ups to the advisory committee or as requested by Ministry, Network partners or lead agency.
  • Is knowledgeable of all applicable legislation/policies and consistently applies and enforces and seeks assistance where unclear or required from Director of Human Resources Department of the lead agency.
  • Conduct (or ensure they are conducted)  bio-psychosocial assessments with all individuals referred to the Network who meet eligibility requirement.
  • Participates in budget development and manages budget expenditures of all assigned cost centres to ensure effective use of all resources and fiscal accountability.
  • Identifies staff performance issues in a timely manner and utilizes all resources to address them
  • Work with Network partners to identify education and training opportunities that can consolidate and expand the expertise of the Network.
  • Demonstrates effective use of technology
  • Performs other duties as assigned


Requirements and Qualifications:

  • A recognized University degree in Social Work or Masters in Social Work
  • A minimum of 3 years of management/supervisory or leadership experience preferred
  • Demonstrated ability to apply leadership, effective negotiation and delegation skills
  • Prior experience working within crisis management and/or in a clinical supervisory environment an asset.
  • Previous experience working or volunteering with people who have an intellectual disability or crisis supports
  • Excellent analytical, interpersonal and communication skills (oral and written)
  • Proficient with PC computer environment; MS Office (Word, Excel, Outlook, etc.)
  • Valid Standard First Aid/CPR certificate is required
  • Fluent in French (or additional second languages) an asset
  • Must have a Valid Ontario Driver’s License (Class G or G2) and access to a reliable vehicle and  Insurance
  • Vulnerable Persons/Criminal Reference check required


We provide competitive compensation/benefits packages.

While we thank everyone for their interest, only those selected for an interview will be contacted.

To apply, please send resume and cover letter (with salary expectations) to:

Community Living Mississauga
Attention: Human Resources, Ref # CLM-PCCN
1-6695 Millcreek Drive Mississauga ON L5N 5R8